As an administrator, I want to define custom issue statuses so that incident management reflects real-life scenarios and supports clearer reporting and workflows.

Current Situation

The current incident workflow only supports three fixed statuses: Open, In Progress, and Closed.
These options are too limited for many organizations and do not represent several common real-world outcomes—for example:

• Reported in Error

• Withdrawn

• Pending Review

• Awaiting Third-Party Response

Because these statuses cannot be added, users often misclassify incidents or force them into incorrect categories. This reduces the accuracy of incident reporting, complicates analysis, and creates inconsistencies in the incident lifecycle.

Desired Situation

Administrators should be able to configure these additional incident statuses in the platform’s settings. This enhancement will enable users to reflect their actual internal processes and classify incidents accurately.