Weekly Summary Notifications for Issues and Action Plans in Microsoft Teams

As a user of the 3rdRisk platform,
I want to receive a single summarised Teams notification once or twice per week,
so that I stay informed about relevant issues and action plans without being interrupted by frequent alerts.

Background

Currently, users receive real-time Teams notifications for each individual update related to issues and action plans. While this ensures immediacy, it can quickly lead to notification fatigue—especially for users who are involved in multiple risk domains or manage large numbers of suppliers.

The Story

Instead of triggering separate notifications for each update, the platform will consolidate all relevant changes—such as newly raised issues, status changes, due date reminders, or updates on action plans—into a single digest. This summary will be pushed to Microsoft Teams either once or twice per week (configurable), depending on user preference or organisation-wide settings.

The notification will include:

• A clear subject line (e.g. "Weekly Risk Update: Issues & Actions Summary")

• A breakdown of:

  • New or escalated issues

  • Upcoming or overdue action plans

  • Status changes or completions

• Direct links to view details in 3rdRisk

Benefits

• Reduces noise while keeping users informed

• Improves focus by minimising interruptions

• Encourages periodic review of open risks and responsibilities

• Aligns with a more strategic and less reactive risk management approach

Optional Enhancements

• Users can opt into daily, weekly, or bi-weekly summaries via notification preferences

• Team-level settings to determine cadence and scope (e.g. only show high-priority items)